Refund policy

At ELEMENTAL STORE, we value your satisfaction and are committed to ensuring a seamless shopping experience. Customers have 14 business days from the receipt of their initial order to request an exchange of the purchased product. To be eligible for a return, the products must not have been used and must retain their original tags and labels. Returned items that show signs of wear, damage, or missing tags will not be accepted for exchange.

Please note that ELEMENTAL STORE does not offer refunds under any circumstances. We only accept exchanges for eligible items. To initiate an exchange, please contact our customer service team at [Your Contact Email] with your order details. You will receive instructions on how to proceed with the return.

For any questions regarding our return policy, feel free to reach out to us at [Your Contact Email] or visit us at elementalnycstore@gmail.com . Thank you for shopping with ELEMENTAL STORE. Your satisfaction is our priority!